The Impact of Process-Technology Fit on Usage Behavior and Process Performance

Assessing the interplay between information technologies, employees’ acceptance, organizational processes and operational tasks can be important in predicting the potential impact that a technology can have on the organization’s processes. The fit among these factors is crucial as organizations must have its employees’ acceptance of the technology and the technology must fit well with the underlying business tasks and processes before it will achieve intended benefits. This research will address the interplay between technologies, users, processes and tasks by proposing a process-technology fit model that will assess the fit among these factors. This research will further identify the impact that this fit has on the supported business processes.